• Frequently Asked Questions
  • Section 1: Answering the questionnaire
  • Section 2: Response Cards
  • Section 3: Exiting the questionnaire
  • Section 4: Data availabilty
  • Section 5: System Errors

Section 1: Answering the questionnaire

• Q: Is the questionnaire available in other languages?
• A: Yes, it will be available in Xhosa, Zulu and Afrikaans in the next version.

• Q: Is the consent form legal and binding?
• If the clinician has marked the consent form as true, it is legal, and just means that the client has given consent for the answer to be anonymously captured.

• Q: If the client decides to change the answer to a question, how do I do this?
• A: Click on the back button and update the answer there. However, if they change their answers for more than one question back, you cannot change that answer. The client cannot change the answers after all the questions are completed.

• Q: What if the substance is not on the list?
• A: You can type it and name it under the section (J)

• Q: What if the substance referred to is called something else, it could be on the list but the clinician is not sure.
• A: You can type it and name it under the section (J)

• Q: How do I get a report at the end of the questionnaire?
• You enter your email in (make sure it is correct) and you will receive the email in PDF form.
• You can also take a screenshot of the report on the device and save that.

• Q: How do I see the response card during the questionnaire?
• There is an info button on the top right-hand corner of the screen, if you click on that, the response card pop-up will display.

Section 2: Response Cards

• Q: What if the client doesn't understand the response card information?
• A: There is no further information available, you will need to attempt to re-explain the information.

Section 3: Exiting the questionnaire

• Q: What if the client wants to exit the questionnaire before they have completed it?
• A: You click on the exit (X) button on the top right of the screen and enter the reason for them wanting to end the questionnaire.

• Q: What if the reason the client wants to exit the questionnaire is not in the drop-down?
• You can type it in.

Section 4: Data availabilty

• Q: Is the data available to the public?
• A: No the data is completely anonymised, and is used for research and assisting the client during the process.

• Q: What is the data used for?
• A: The data is used to accumulate information indicating levels of risky substance use in various settings to help the health system develop better ways to support individuals in communities in general.

• Q: What if the client requests a copy of their answers, can we provide this?
• A: No - the client can request assistance, and the clinician is to guide them further in the process, but the data is not available to them. A summary of the screening scores and recommendations will however be available to the user.

Section 5: System Errors

• Q: What happens if the system is unresponsive?
• A: Make sure you have internet connectivity and then continue.

• Q: How do I continue if my mobile device dies?
• A: You will have to start again.

• Q: I did not receive my email. What do I do now?
• A: You can send an email to assist.screening@uct.ac.za, with your request. Please ensure that you add the date of the screening and the reference number you get on the summary report.